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Food Hygiene Rating Scheme and Food Hygiene Information Scheme – Display of ratings and inspection results at food business premises in England, Northern Ireland and Scotland

Project Code: FS244011A

10/05/2012

GfK NOP Social Research
Gibbens, S ; Young, V

Key audit results

England:

– 43%% of businesses were displaying their FHRS rating (32% visible from outside);
– 12% of the businesses in the sample with a rating of 0, 1 or 2 were displaying this at their premises. This compared to 56% of the businesses with a rating of 4 or 5.
• Northern Ireland:
– 50% in businesses were displaying their FHRS rating from outside (38% visible from outside);
– 22% of the businesses in the sample with a rating of 0, 1 or 2 were displaying this at their premises. This compared to 57% of the businesses with a rating of 4 or 5.

Scotland:

– 47% of businesses were displaying their FHIS ‘Pass’ inspection result (16% visible from outside).
Key telephone survey results
Reasons for display
Businesses that reported displaying their FHRS rating/FHIS inspection result were asked why they chose to display:
Customers being able to see that their premises were hygienic was the most commonly reported reason for displaying FHRS ratings/FHIS inspection results (England 67%, Northern Ireland 70% and Scotland 68% of businesses that reported display).
Reasons for non-display
Businesses that reported not displaying their ratings/inspection results were asked why they chose not to display.
A number of different reasons were given for non-display. These included:

Don’t have to/not compulsory
Do not agree with rating/unfair
Doesn’t suit surroundings
Not relevant to our businesses
Poor/low rating/inspection result
Didn’t know we should; and
Company policy not to.

Motivations to display

Businesses that reported that they were not currently displaying a rating or inspection result were asked what would motivate them to display. Reported reasons included:

Nothing would encourage me;
A better rating;
If it was compulsory;
If it was issued in a different format; and
If customers asked to see it.

Final report

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